Our Commitment to Your Privacy
Xpert Group Technologies, Inc. respects your right to privacy. When you visit us, you may be providing two distinct types of information about your visit: anonymous statistics collected as you browse the Site, and personal information you knowingly give us.
At Xpert Group Technologies, Inc., we assure you that we do not:
* Collect personal information from you unless you provide it to us;
* Sell any personally identifiable information about you, ever;
* Provide any personally identifiable information about you to anyone without your explicit permission or a court order.
Xpert Group Technologies, Inc. does:
* Safeguard user information from unauthorized access;
* Honor user requests to remove them from our mailing lists; and
* Maintain strict confidentiality of user information when undertaking projects with other companies.
Information This Site Collects:
As you browse the Site, our Web servers collect statistics about your visit (not about you personally, unless you log in as a user of our services.) Via Web server logs, we monitor statistics such as:
* How many people visit our Site;
* Which browsers people use to visit our Site;
* Which pages people visit on our Site;
* From which domains and/or IP address our visitors come (e.g., "aol.com" or "127.0.0.1")
We have registration forms that relate to the Services we offer. The forms require users to give us accurate contact information (like name and e-mail address.) Such personally identifiable information is used for the purpose of interacting with you regarding your use of our Services.
In the forms, some of the personal information data fields will offer you an election to make a data item public. The election does not mean we publish the data in any general way; what it does mean is that a "whois"-like application could look up the data. However, if you elect to not make the data public, it will remain private.
This information may also be used in any investigation we initiate due to complaints regarding spam, activities related to hacking/cracking/denial-of-service attacks, and/or other potentially illegal activities.
You will only receive mailings unrelated to our Services if you explicitly request them from us. You may change your preferences at any time.
Opt-in Mail Policy
As stated previously, Xpert Group Technologies, Inc. is a strictly opt-in organization. You will not receive mailings from us other than information directly related to the Service you are using unless you explicitly allow us to send such mailings to you. Our Site provides users the opportunity to change this option at any time. If you have any question about our privacy policies, please feel free to contact us.
In using our Services or visiting our Web Site, we require that you agree to and abide by the terms and conditions of our Acceptable Use Policy ("Policy"). If you have already accepted and agreed to one of our Services agreements, then you are covered by that agreement, which incorporates the terms and conditions of this Policy. Otherwise, our Acceptable Use Policy applies when visiting our Site. If for whatever reason you feel you cannot agree to and abide by all of the terms and conditions of this Policy, then please exit our Site. You are responsible for continual compliance with this Policy as well as any amendments to it posted on our Site.
You agree to use Xpert Group Technologies, Inc. Services only for lawful purposes. Xpert Group Technologies, Inc. reserves the right to terminate any customer account or agreement for which (i) an Xpert Group Technologies, Inc. hosted domain is found to be pointing or otherwise directing traffic to any material in violation of any U.S. or state statute or regulation, and/or (ii) the Service(s) is used to point to Web Sites or locations that create, transmit, distribute or store material that:
* Violates U.S. trademark, copyright, trade secret or other intellectual property law;
* Violates the privacy, publicity or other personal rights of others;
* Violates U.S. export control laws;
* Impairs the privacy of communications;
* May be threatening, abusive or hateful; or
* Encourages conduct that would constitute a criminal offense or give rise to a civil liability.
Additionally, any misuse of Xpert Group Technologies, Inc. Services or resources that disrupts the normal use of our system is strictly prohibited. Abusive uses, including facilitating, aiding or encouraging such uses, may lead to termination of the customer account or agreement. Any attempts to penetrate Xpert Group Technologies, Inc. security will result in the immediate termination of the customer account and agreement without notice, as well as notification of appropriate law-enforcement agencies.
The following violations of "netiquette," which we actively encourage our customers and users to report to us, are grounds for immediate suspension of Service(s) pending our own investigation and will result in termination of the account(s) and agreement(s) if the investigation determines, in our sole judgment, that the customer has originated or is any way responsible for such activities:
* Posting a single article or substantively similar articles to an excessive number of newsgroups (which may, by example, include deliveries to more than 10 newsgroups under certain circumstances) or continued posting of articles which are off-topic (e.g., off-topic according to the newsgroup charter, or the article provokes complaints from the readers of the newsgroup for being off-topic) using an Xpert Group Technologies, Inc.-hosted domain, or posting such messages through an Xpert Group Technologies, Inc. Service.
* Sending unsolicited e-mailings, bulk commercial advertisements or informal announcements (which may, by example, include deliveries to more than 10 individuals; generally known as or considered SPAMMING), whether or not such activities provoke complaints from the recipients.
* Engaging in SPAMMING from a provider other than Xpert Group Technologies, Inc. and using Xpert Group Technologies, Inc.-hosted Services as a response point.
*Xpert Group Technologies, Inc. reserves the right to suspend or terminate your Services in the event Xpert Group receives an excessive number of complaints related to your permission-based communications, whether such complaints are made by parties whom "opt-in" or otherwise. You agree that Xpert Group may determine what constitutes an excessive number of complaints in its sole and exclusive discretion.
You are entirely responsible for all content or information you directly or indirectly deliver to or pass through Xpert Group Technologies, Inc.'s Web Site. Xpert Group Technologies, Inc. exercises no control over, and accepts no responsibility for such content or information, including, without limitation, content provided on any third-party Web sites linked to the Xpert Group Technologies, Inc. Web Site. Any such links are provided as navigation tools for informational purposes only and not as an endorsement by Xpert Group Technologies, Inc. of the contents of such Web sites. Xpert Group Technologies, Inc. does not adopt nor warrant the accuracy of or the content of any linked Web site and undertakes no responsibility to update such content.
Consequences of Unacceptable Use
Xpert Group Technologies, Inc. reserves the right to suspend or terminate access to the Service(s) upon notice to you by Xpert Group Technologies, Inc. of a violation of this Policy. Failure to promptly correct such violations and comply with this Policy may result in termination of your account(s) with no refunds offered. Indirect or attempted violations of this Policy, and actual or attempted violations by a third party on your behalf, shall be considered violations of this Policy by you. It is a violation of this Policy to use the services of another provider for the purposes of facilitating any of the unacceptable use activities described in this Policy if such use of another provider's service could reasonably be expected to affect the Service(s).
You agree to indemnify and hold harmless Xpert Group Technologies, Inc., its officers, directors, employees, and agents from any losses, damages, costs or expenses resulting from any third-party claim or allegation ("Claim") arising out of or relating to any Claim which, if true, would constitute a violation of this Policy. A suspension of service means that you will not be able to access or use any Service(s) we are providing to you until our investigation of an activity in violation of this Policy is completed. We recognize that excessive delay during investigations may be detrimental and we will use all reasonable efforts to pursue any such investigations. Customers and Site visitors acknowledge and agree that Xpert Group Technologies, Inc. may amend this policy at any time by posting the amended terms on the xpertdns.com Web Site and that such amendments shall be effective for all use of the Xpert Group Technologies, Inc. Web Sites, and are binding upon the customer or visitor upon such posting. If you do not agree with these terms, conditions, and policies, then immediately send an e-mail to email@example.com to terminate your account and agreement.
Cancellation can be made via a trouble ticket in the billing area. Although no notice is required, and there is no cancellation fee, all fees paid for service are non-refundable. If cancellation is made within the first 30 days of service all hosting fees will be refunded upon request. This does not include fees for domain registration. NON-USAGE OF AN ACCOUNT IS NOT PROOF OF CANCELLATION OF SERVICE. Clients are responsible for full payment on all accounts whether or not the account is or was ever utilized. If a client cancels without using the account outside of the guarantee period, there is no refund allowed.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Activity which results in a suspension or deactivation of an account will result in a forfeiture of fees paid. Complaints made regarding abuses of an account will be grounds for suspension.
All domain names registered through XpertDNS will be registered with Enom. XpertDNS will not renew the domain name when the domain name is up for renewal. You will receive an email weeks prior to expiration. You may renew the domain at that time. Domain registration fees will not be refunded. Promotional prices of domain names apply with purchase of a web hosting or DNS hosting account.
All content included on the Xpert Group Sites, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Xpert Group Technologies, Inc. or our content suppliers, and is protected by U.S. and international copyright laws. The presentation (including the collection, arrangement and assembly) of all content on this Site is the exclusive property of Xpert Group Technologies, Inc. and protected by U.S. and international copyright laws. All software used on this Site is the property of Xpert Group Technologies, Inc. or its software suppliers and protected by U.S. and international copyright laws.
Trademarks and Service Marks
XpertDNS is a trademark of Xpert Group Technologies, Inc. in the United States and other countries. Other Xpert Group Technologies, Inc. graphics and logos are also trademarks or service marks of Xpert Group Technologies, Inc. Corporation. Our trademarks and service marks may not be used (1) in connection with any product or service that is not an offering of Xpert Group Technologies, Inc. , unless we have given express written permission to so use our trademarks or service marks, or (2) in any manner that is likely to cause confusion among customers, or disparages or discredits Xpert Group Technologies, Inc. All other trademarks and/or service marks identified or referenced in our Site are the property of their respective owners and subject to their usage requirements.
This Site is provided by Xpert Group Technologies, Inc. on an "as is" basis. Xpert Group Technologies, Inc. makes no representations or warranties of any kind, express or implied, as to the operation of the Site, or the information, content and materials included on this Site. To the full extent permissible by applicable law, Xpert Group Technologies, Inc. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Xpert Group Technologies, Inc. does not guarantee continuous, uninterrupted or secure access to its Site, and operation of the Site may be interfered with by numerous factors outside of Xpert Group Technologies, Inc.'s control, including but not limited to telecommunications network disruptions. Nor does Xpert Group Technologies, Inc. guarantee the accuracy, timeliness or completeness of any information on its Site or the results of your use of the Site. Xpert Group Technologies, Inc. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Xpert Group Technologies, Inc.'s AGGREGATE LIABILITY, AND THE AGGREGATE LIABILITY OF ITS LICENSORS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO $100.
Modifications of Agreement
These must be purchased "before" the end of the month so you do not go over quota. You can not apply this to a previous month that you went over quota. All queries purchased in advance are purchased in a yearly format (pro-rated based upon renewal date).
$0.75 per 1 million queries per month.
Please contact our sales group sales group if you need bulk pricing for queries exceeding 100 million queries per month.
Billed overage queries
(If you do not want pre-purchase the queries)
$3 per 1 million queries per month.
XpertDNS™ is proud to offer a 99.9% uptime guarantee. We realize that you are serious about your online business, and we are serious about ensuring that it is always accessible at any time of the day or night, 365 days a year. We will do whatever it takes to ensure that we meet or exceed this guarantee, and we are certain that our network hardware and software infrastructure can perform at such near-100% availability levels. If your service is ever has downtime for over 45 cumulative minutes per month, you will be awarded a 50% monthly credit for the downtime.
To request downtime credit, simply contact firstname.lastname@example.org, noting the exact timeframe of the suspected downtime, plus your account login, and domain name. Include your route trace log files that indicate a problem at the server.
Why 45 minutes? The 45 minute accumulated downtime per month has been reserved for matter such as server hardware and software upgrades, which are required to be performed from time to time in order to maximize server performance.
"Downtime" shall be defined as all XpertDNS™ name servers not responding to ping requests within its Local Area Network for a period exceeding 10 minutes. Any other situation does not constitute a downtime per this program.